Returns & Exchanges
Please follow the instructions on the return form included in your package and return you items within 7 days of receipt to the address below. Include your order # on the outside of the package.
621 W Rosecrans Ave.
Gardena, CA 90248
Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.
SHIPPING RATES & DELIVERY
|Standard Shipping||FREE||2-7 Days|
|Overnight UPS Service||$29.00||1 Day|
|* Alaska, Hawaii, Puerto Rico & US Virgin Islands|
Following credit authorization and verification, you will receive your order within 2-3 business days for West Coast deliveries and 2-7 business days for Midwest and East Coast deliveries. This is an estimate. This does not include weekends or holidays. Standard Shipping will be via USPS Priority Mail. You will receive a shipping notification email that will notify you of the carrier and tracking options.
Orders placed for overnight service before 12:00 PM EST will ship out the same day and will arrive the following day (excluding holidays and weekends). Please note: at this time Saturday delivery is not available.
PO BOXES OR U.S. TERRITORIES
We accept orders shipped to PO boxes or U.S. territories. Orders shipped to these addresses must be sent via USPS Priority Mail service.
SHIPPING RATES & DELIVERY
BB Waters offers $10 flat rate international shipping to Canada and Europe via USPS Priority Mail.
*Please contact us at firstname.lastname@example.org if you are interested in placing an order and you do not see your country listed above
TAXES AND DUTIES
Please be aware that international orders may be subject to additional duties, import taxes, or brokerage or customs fees upon delivery. These fees are calculated by customs officials and vary by country. Please also be aware that delays in customs are becoming increasingly common. Packages may take longer to get to international destinations, and unfortunately, we cannot control or prevent this type of delay.
All prices listed on our site are in US dollars, and charged in US dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates. To get an estimate of approximately what the exchange rate currently is, click the below link:
POLICY AND TERMS
By placing an order at BB Waters, you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to BB Waters. This also applies to any shipments that are refused by you at delivery.